Questions and complaints
Effective October 14, 2026
We want to resolve any concern quickly. Please contact us first and include your name, property address and loan number, if you have one.
- Phone: (888) 647-9902
- Email: hello@instantmoneymortgage.com
- Mail: Instant Money Mortgage, 160 S Dixie Hwy, Office #770, Hollywood, FL 33020
Federal regulators
- Consumer Financial Protection Bureau: consumerfinance.gov/complaint or (855) 411-2372
- U.S. Department of Housing and Urban Development (fair housing): hud.gov/fairhousing
State regulators
Every state licenses mortgage companies and loan originators. Find your state regulator and verify any license on NMLS Consumer Access, or start with the CFPB complaint portal, which routes state-level issues appropriately. State-specific notices for Texas appear below; additional state notices are provided with your loan documents where required.
- Florida Office of Financial Regulation: flofr.gov
- Texas Department of Savings and Mortgage Lending: sml.texas.gov
- Georgia Department of Banking and Finance: dbf.georgia.gov
- Colorado Division of Real Estate: dre.colorado.gov
Texas consumer notice
Consumers wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550. The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.